The state legal professional general’s office environment has filed fit from an Allentown home improvement organization, accusing it of misleading, significant-force gross sales techniques.
Curtis Full Services, Inc., took edge of customers — several of whom have been elderly and lived by yourself — by making use of misleading tactics to trick them into shelling out for unwanted perform, Attorney Standard Josh Shapiro mentioned in a information release.
The fit names the organization and two workers, supervisor Richard Cost and subject supervisor Matthew Price.
“Curtis Overall Services flat out lied to Pennsylvanians,” Shapiro said. “They misinformed people about their right to cancel contracts and in some occasions, refused cancellation outright. They utilized negative facts, partial data, and dirty tricks to pad their costs at the price of more mature Pennsylvanians.”
The go well with expenses that the company advised shoppers purchase products that ended up unwanted and in some instances inappropriate for the customer’s dwelling. Some buyers had been questioned to indication incomplete invoices that ended up later loaded out or altered by a Curtis staff, the suit suggests, while buyers who tried to cancel contracts had been normally refused, and in some circumstances threatened with lawsuits.
The Prices allegedly employed substantial-stress and scare techniques to influence buyers their overall health and security ended up at possibility if they did not make encouraged buys and insisted on starting perform promptly to discourage next thoughts.
Prospects ended up presented the impact that they had been getting out a bank loan for home enhancement services in a sure amount of money, only to afterwards find out they had signed up for a credit card and had been accountable for purchases in surplus of the total verbally agreed to, the go well with charges.
Shapiro’s news launch cited the situation of Kathy Reither of Northampton County, who identified as Curtis Full Service two times right before Xmas when her furnace was having difficulties. “Curtis Overall Assistance created all these statements,” Reither explained. “All these points that have been completely wrong with my furnace, that if he even tried to cleanse my furnace it was likely to crumble. All lies.”
People who feel they or loved ones customers could have been victims of deceptive techniques by Curtis Overall Service can file a grievance on the net with the Bureau of Purchaser Safety, email [email protected] or contact 800-441-2555.
People are also urged to ask elderly family members users if they had a adverse experience with Curtis Overall Services and report any this sort of complaints to the Business of Legal professional General’s Bureau of Purchaser Protection.
Contractors who have info concerning the alleged business enterprise techniques of this organization need to also get hold of the bureau, Shapiro claimed. The accommodate was filed in Lehigh County Courtroom by deputy lawyers basic Melissa Kaplan and Shawn Bachman.